Consulting Services: |
|
Documentation & Technical
Training When a project wraps up and the consultants leave, somebody has to take over. One of the biggest complaints we hear about consulting is the inadequacy of knowledge transfer provided by the consultants. DataMergence has gained a reputation for leaving the customer with the knowledge required to provide ongoing support. We do this by providing clear, detailed documentation of all software installations, configurations, and customizations completed on customer systems. We also provide thorough technical training by working along side the customer's technical staff and providing them with the resources and opportunities to get hands-on experience before the consultant leaves. In addition, we strongly encourage our customers to reserve at least 20 project hours for post-production go-live support. We like to stay around long enough to make sure it works. Some say this approach will put us out of business. On the contrary, we've found that many customers prefer to call us back for new projects, or to help train new technical staff. We've also been happy to receive referrals as a result of this focus on good customer service. DataMergence provides the following knowledge transfer services during all of our consulting engagements:
|
