DataMergence, Inc.
Consulting Services:
Documentation &   Technical Training

About DataMergence, Inc.

DataMergence, Inc. provides EMC and SAP integrated Enterprise Content Management solutions using EMC Captiva, EMC Documentum Enterprise Platform, EMC Viewpoint for SAP, SAP ERP or R/3, and SAP Portal. DataMergence is an EMC Captiva sales and professional services Partner. We are located in Northern California and serve customers across the globe. We are bilingual English/Spanish. Please see the Professional Services Overview for details regarding our professional service expertise. Please see the Products Overview for details on software product sales.

DataMergence offers flexible options to better address the customer's needs. We provide on-site consulting or remote consulting services, and recommend a combination of both to help reduce cost and carbon emissions while maintaining a good level of communication and interaction with other members of the project team. Remote consulting can be done through a VPN connection to the customer's network or a customer-monitored WebEx connection, which provides for better knowledge transfer to the customer's technical staff.

Since 2001 we have served customers throughout the United States, as well as Canada, Mexico, Venezuela, Peru, Brazil, Singapore, Australia, and the United Kingdom. We look forward to serving your corner of the world!

DataMergence believes that the best way to provide exceptional customer service is to adhere to the following Core Values:

Provide honest, accurate communications to our customers.

Provide the recommendations that are best for the customer,
   even if they're not so good for the solution provider.

Maintain a healthy, balanced schedule so the customer always
   gets a fresh, energetic, clear-thinking consultant.

Make time for training and research to stay current with
   technology.

DataMergence maintains the following business practices to provide the most cost effective, highest quality service possible:

Provide through knowledge transfer to your IT staff, so they can
   support applications after the consultants leave.

Provide complete and accurate documentation of all installation,
   configuration and customization steps.

End-user involvement in the development process - increases
   end-user acceptance of new applications.

Post go-live support - to assure it works correctly in your
   production system.

 
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